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Cancellation Policy

Deposits are non-refundable. However if the guest cancels within 72 hours of the arrival date, the deposit can be transferred to a future stay within one year. When re-booking, the tariff applicable is at the time of the revised stay.

Deposits

A non-refundable deposit to secure a direct booking. A £250 deposit is required for Christmas and New Year bookings, and the remaining balance payable by the 1st of December. Our direct website takes the full payment on confirming the booking, all other websites take a Credit Card as guarantee only.

Amendments

We try to be as flexible as we can but if a booking is amended to fewer nights we reserve the right to charge for the cancelled nights unless we re-sell the room.

Minimum Stays

Saturday a minimum two night stay is applicable, unless stated by Management. Bank Holidays require a 3 night minimum stay unless stated by Management; Friday Saturday and Sunday, Saturday Sunday or Monday. You can take Friday/Saturday or Sunday/Monday 2 nights, NOT Saturday/Sunday.

Children

Children under 2 are FOC, children under 16 years of age are charged at £25 per child per night Bed and Breakfast. Children’s evening meals are charged as taken off the children’s menu. They are allowed to eat in the restaurant but please recommend early sittings. Cot hire is £10.00 per cot per night. Children occupying their own room will be charged at full tariff.

Room Occupancy

Double room for sole occupancy is £50 per night, Junior Suites and Luxury suites and above single occupancy will the same price as double occupancy.

Discounts/Special Rates

Offers and discounts are not to be used in conjunction. Do not reduce or give a special rate unless authorised to do so by Management. Please use last minute rates for arrivals within 2 weeks

Swimming Pool

The leisure facilities are open 8am till 9pm, there is no lifeguard on duty in the pool area, children under 16 must be supervised by an adult at all times. All non-residents must sign in at reception

 

Dogs

Dogs are charged at £20.00 per dog per night. They are allowed in the small garden lounge and the bar side of the Bistro – and can stay in the ground floor bedrooms.

Disabled Access

Room 40 is a fully disabled accessible room and wheelchair accessible with wet room. Lifts are also available to all floors and disabled parking.

Check-in and Check out

Check in is guaranteed from 3pm, and check out is 11am. A Late checkout supplement for 12pm is £25.

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